Shipping Policy

Document Type: Store Policy Brand & Website: SANMPL (sanmpl.shop) Operating Entity: Santumushuaha Media Private Limited CIN: U47410DL2024PTC428119 GSTIN: 09ABMCS9666A1ZU Last updated: 9 October 2026

SANMPL, operated by Santumushuaha Media Private Limited, aims to deliver your orders reliably and on time. This policy explains how orders are processed, shipped and delivered.

1. Shipping Locations

We currently ship within India only, to the address and PIN code provided at checkout.

2. Order Processing Time

• Orders are typically processed within 1 to 2 business days after payment confirmation (or order confirmation for Cash on Delivery).
• Orders are not processed or shipped on Sundays or public holidays.
• During high order volumes or unforeseen circumstances, processing may take slightly longer.

3. Shipping Method

• Orders are shipped through third-party courier and logistics partners.
• The courier is selected based on delivery location and availability.

4. Estimated Delivery Time

• Standard delivery takes 5 to 7 business days, depending on destination and courier.
• Timelines are estimates and may vary due to weather, courier delays or remote locations.

5. Shipping Charges

• Shipping charges, if applicable, are shown at checkout before payment.
• Additional courier charges may apply for remote or special locations.

6. Order Tracking

Once your order ships, tracking details are shared by email or SMS so you can follow the delivery.

7. Incorrect or Incomplete Address

• Customers are responsible for providing an accurate and complete address and PIN code.
• Delays or non-delivery caused by an incorrect address are not our responsibility, and re-shipping charges may apply.

8. Damaged or Lost Shipments

• If a product arrives damaged, notify us within 48 hours of delivery with photos or videos.
• For lost shipments, we coordinate with the courier partner to investigate and resolve the issue.

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