Frequently asked questions
How long does delivery take?
Orders are processed in 1 to 2 business days and delivered in 5 to 7 business days. Details are in the shipping policy.
What does shipping cost?
Shipping is free on orders of ₹999 or more. Below that it is ₹99.
Do you offer Cash on Delivery?
Yes, for orders up to ₹10,000, with a ₹49 handling fee.
Are prices inclusive of GST?
Yes. Every price you see includes GST, and your order confirmation email shows the tax breakdown. Our GSTIN is 07ABMCS9666A1ZY.
Can I cancel an order?
You can cancel within 24 hours of placing it, as long as it has not been dispatched, from My Orders. See the cancellation policy.
What is your return policy?
Eligible, unused items in original packaging can be returned within 7 days of delivery. Start by emailing santumushuaha.official@gmail.com. See the return policy.
How long do refunds take?
Approved refunds go back to the original payment method within 5 to 10 business days. See the refund policy.
How do I track my order?
Use Track order with your order ID and the email or mobile number you used, or open My Orders when signed in.
Do I need an account to order?
Yes. An account lets us keep your order history and addresses safe and is required at checkout.
Still stuck? Contact us.