Refund Policy

Document Type: Store Policy Brand & Website: SANMPL (sanmpl.shop) Operating Entity: Santumushuaha Media Private Limited CIN: U47410DL2024PTC428119 GSTIN: 09ABMCS9666A1ZU Last updated: 9 October 2026

SANMPL, operated by Santumushuaha Media Private Limited, values customer satisfaction. This policy sets out when refunds are issued.

1. Eligibility for Refund

A refund may be considered when:

• The product received is damaged, defective or incorrect
• The product does not match its description at the time of purchase
• The order was cancelled before shipment

All refund requests must be raised within 7 days of delivery.

2. Non-Refundable Cases

• Products damaged by misuse, mishandling or improper installation
• Normal wear and tear
• Requests made after the allowed period
• Products without original packaging, accessories or proof of purchase

3. Refund Process

Contact us with:

• Order ID
• Product details
• Reason for refund
• Supporting photos or videos, if applicable

Once the request is reviewed and approved, we notify you by email.

4. Mode of Refund

• Approved refunds go to the original payment method.
• They may take 5 to 10 business days to reflect, depending on your bank or payment provider.
• For Cash on Delivery orders, refunds are made by bank transfer to details you provide.
• Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Replacement Option

In some cases we may offer a replacement instead of a refund, subject to availability and your preference.

6. Cancellation

• Orders can be cancelled before dispatch for a full refund.
• Once an order has shipped, cancellation requests may not be accepted. See the Cancellation Policy.

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